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Assertiveness Workshop

2 days

Onsite

Live Online

Overview

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This workshop empowers you with practical assertiveness techniques to navigate conflict effectively across all organizational levels. You’ll master strategies for assertive communication, learn how to give and receive feedback confidently and explore business etiquette for situations requiring professionalism and assertiveness. Through self-assessments, you’ll identify your strengths and growth areas, understand how different social styles influence assertive behaviour, and gain actionable steps for conflict resolution. Walk away with enhanced assertiveness skills you can apply immediately in your workplace! 

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Note: We customize the course content to tailor-fit based on your organization's training needs. Please contact us for assistance in developing and delivering a course that suits your team's requirements. 

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​Who is this for?

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This workshop is highly recommended for senior and junior managers, supervisors, and team leaders who want to acquire assertiveness skills.​​

Course Outline

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Part 1

Introduction to Assertiveness

  • Why Assertiveness is popular?

  • With whom can you be Assertive?

  • Why assertiveness now?

  • When do I use Assertiveness?

  • Assertiveness increases Integrity

  • Activity #1 - knowing yourself (20 min)

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Three Behaviour Types

  • Passive

  • What Passives fear…

    • Inappropriate inner voice

    • Mind Games

    • There are two realities

  • ‘Cognitive distortions’

  • Mind Games 

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Because we can read minds, I must be...

  • ​Being Assertive / Aggressive

  • Assertive Behavior – Affirmations

  • Affirmations at Work

  • Affirmations for Life

  • Activity #2 – Affirmations (30 mins) 

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Everyone has the right to...

  • Rights and Responsibilities

  • Assignment 

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Part 2

  • Three Behavior types

    • Non-assertive

    • Assertive

    • Aggressive

  • Mind Games

  • Rights and Responsibilities

  • Applying Assertiveness (skills)

  • General Advice

  • Assertiveness Skills​

  • Professional Development

  • Importance of Body Language

  • The Non-assertive face

  • The Aggressive face

  • The Assertive body

  • The Assertive speech / voice

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Criticism and Feedback

  • Assessing criticism

  • Dealing with criticism

  • Giving criticism

  • Responding to Criticism

  • Passives, when criticized

  • Aggressive people

  • Being assertive can help you deal with criticism

  • Feedback a.k.a. compliments

  • How receiving feedback works

  • How giving feedback works

 

Disagreements

  • Disagreement process

  • Other Assertiveness skills

  • On saying ‘No’

  • Checklist when we want to say ‘no’

  • How to say ‘No’

  • General advise

  • Change is never easy

  • What to expect… or look out for

  • Assignment ​

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