SharePoint Online Management and Administration

The SharePoint Online Management and Administration (55370AC) course is designed to provide detailed insights into the management and administration of SharePoint Online within the Office 365 suite. This course equips learners with the knowledge and skills to create and manage Office 365 tenants, configure SharePoint policies, work with site collections and sites, and integrate SharePoint with Microsoft Teams. It also covers Viva Connections, User profiles, Managed metadata, Microsoft Search, Viva Topics, and crucial security and compliance aspects within Office 365.

Learners will benefit from hands-on lab experiences, enhancing their practical understanding of SharePoint Online management and SharePoint Online administration training. By the end of this course, participants will be adept at Troubleshooting SharePoint Online issues and optimizing the platform for their organization's needs, ensuring a secure and efficient collaborative environment.

Course Prerequisites

To ensure that you can successfully undertake training in the SharePoint Online Management and Administration (55370AC) course, the following minimum prerequisites are recommended:

• Basic understanding of Office 365 principles and its component services.

• Familiarity with basic SharePoint concepts and the role of SharePoint in collaboration.

• Experience with Windows PowerShell or willingness to learn basic PowerShell commands and scripting.

• General knowledge of managing user profiles and permissions.

• Awareness of basic networking concepts such as DNS, Active Directory, and TCP/IP.

• Basic computer skills and experience with Microsoft Windows and Office applications.

• An understanding of cloud computing concepts.

Target Audience

• SharePoint Online for Administrators

• IT Administrators and Systems Administrators

• SharePoint Site Collection Administrators

• Office 365 Administrators

• SharePoint Online Managers

• IT Support Technicians and Help Desk Staff

• SharePoint Power Users who assist with site management

• Microsoft Teams Administrators

• Professionals in charge of IT Security and Compliance within Office 365

• Data Managers and Document Control Specialists

• Network Administrators who oversee collaborative tools

• Enterprise Architects and Solutions Architects

• Business Analysts and Project Managers involved in SharePoint projects

• Developers who need to understand the SharePoint environment for integration purposes

• Change Management Specialists focusing on Microsoft 365 transitions

Course Outline

Module 1: Introduction to Microsoft 365 and SharePoint Online

• Create a Microsoft 365 Tenant for Personal Skills Development

• Overview of Microsoft 365

• Overview of SharePoint Online

• Accessing Administration Portals in Microsoft 365

• Managing SharePoint Online with PowerShell

• Lab 1: Provisioning Microsoft 365

Module 2: Configuring SharePoint Policies Settings

• External Access in Microsoft 365

• SharePoint Access Controls

• SharePoint Settings

• OneDrive Settings

• Lab 1: Configuring External Access for Microsoft 365

• Lab 2: Configuring SharePoint and OneDrive Settings

Module 3: Working with Site Collections

• Creating Site Collections

• Using with Site Templates

• Define Site Collection Administrators and Site Owners

• Configure External Sharing Settings at Site Collection Level

• Delete and Restore Site Collections

• Working with Hub Sites

• Managing Site Collections with PowerShell

• Lab 1: Creating and Managing Site Collections

• Lab 2: Working with Hub Sites

Module 4: Working with Sites

• Apps, Lists and Libraries

• Pages and News

• Site Permissions

• Navigation

• Lab 1: Customize a Team Site

• Lab 2: Customize a Communication Site

Module 5: SharePoint and Microsoft Teams

• What is Microsoft Teams

• How Microsoft Teams integrates with SharePoint Online

• Permissions with Microsoft Teams

• Private and Shared Channels

• Lab 1: Planning and Managing SharePoint for Microsoft Teams

Module 6: Viva Connections

• Home Site

• Global Navigation

• Viva Connections Dashboard

• Adaptive Cards

• Deploy the Viva Connections App

• Lab 1: Deploying Viva Connections

Module 7: User Profiles

• User Profiles in SharePoint Online

• Using Delve to customize a profile

• Lab 1: Managing User Profiles

Module 8: Managed Metadata and Content Types

• Site Columns

• Using the Term Store

• Managed Metadata Columns

• Site Content Types and Tenant Content Types

• Content Types for Lists

• Content Types for Libraries

• Lab 1: Using Managed Metadata and Content Types

Module 9: Microsoft Search

• What is Microsoft Search

• Configure Integrations

• Configure Answers

• Review Insights and Usage Statistics

• Lab 1: Working with Microsoft Search

Module 10: Viva Topics

• What is Viva Topics

• Configure Viva Topics

• Manage Topics and Topic Pages

• Integrate with Managed Metadata

• Lab 1: Working with Viva Topics

Module 11: Security and Compliance in Microsoft 365

• Overview of Security and Compliance Features in Microsoft 365

• Extending Security and compliance

• Features with Additional Licences

• Using the Microsoft Defender Portal and Secure Score

• Using the Microsoft 365 Compliance Portal and Compliance Score

• Plan and Configure Retention Labels and Policies

• Plan and Configure Data Loss Prevention Policies

• Create and Assign Sensitivity Labels

• Configure Safe Attachments and Safe Links Policies

• Plan and Configure Multi Factor Authentication

• Lab 1: Configure Security and Compliance in Microsoft 365

Module 12: Troubleshooting SharePoint Online

• Monitor Microsoft 365 Service Health

• Troubleshoot Microsoft 365 Connectivity and Service Issues

• Troubleshooting SharePoint Online

• Reporting and Monitoring SharePoint Online Usage

• Lab 1: Troubleshoot SharePoint Online